A revised process for filing complaints relative to developmental services delivery is in effect as of September 1, 2011. In the past complaints were handled directly by the Area Agency. Complaints are now made directly to the State, via a 24-hour toll free number, 1-855-450-3593.

Individuals who receive services in the developmental services system have a right to be free from abuse, neglect and being taken advantage of. If you receive services and believe your rights have been violated, you have a right to file a complaint.

In addition, staff, providers and others who work with individuals who receive services in this system must file a complaint if they are aware of or suspect that an individual is being abused, neglected or exploited.

This change is the result of changes to administrative rule He-M 202, which says that complaints will be made directly to the State. To file a complain, call toll free 1-855-450-3593. After you file a complaint, an investigator will contact you.